Hospital Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
With some cases, for patients of record, and your convenience, we may arrange for drop off appointments to examine the patient between scheduled appointments. Either the doctor or technician would then call you to discuss the recommended treatment regimen.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
With some cases, for patients of record, and your convenience, we may arrange for drop off appointments to examine the patient between scheduled appointments. Either the doctor or technician would then call you to discuss the recommended treatment regimen.
If you are unable to make your appointment, please let us know so we may contact others who may need that time for urgent care.
1) New clients will be asked to make a deposit when appointment is made, which will be applied to the bill at check out after the appointment. If you do not show up for your appointment without proper communication, this fee will be applied as a no show charge.
2) Clients who miss 2 appointments without communicating with us that they wish to cancel the appointment will be asked to pre-pay the exam fee when the next appointment is scheduled.
Three missed appointments within one year without proper communication will result in loss of services.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
All cats must be presented in an appropriate cat carrier or on a leash.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash, and personal checks. Cost estimates are available in advance for hospitalized, surgical, boarding, and drop-off patients. Please feel free to discuss fees before procedures are performed. 3% discount is applied to cash and check transactions.
